Enterprise delivery

Software you can sign a contract on

Every Nest product is delivered the same way: installed on a server you choose, licensed in writing, updated safely and supported against agreed response times.

Talk to our teamSee the products

Deployment

Your server or our cloud

  • On your premises or your own cloud account. The application and the database run on your server. We install and update it remotely.
  • On a cloud server we manage. One server per client, not a shared database.
  • Installed with HTTPS on your own domain, for example erp.yourcompany.com.
  • Where a product has phone apps for staff, customers or field teams, they install from the browser.

Licensing

A licence that matches how you buy

  • Priced per user or by plan (Lite, Standard, Premium, Enterprise), whichever suits the product and your size.
  • Modules are switched on per client, so you pay for what you use.
  • Each licence is signed and tied to your server, with the term, user limit and modules stated.
  • Multi-company and multi-branch groups are covered under one licence where the product supports it.

Updates & AMC

New versions without the fear

  • Every update takes a backup of the database first.
  • Database changes are applied automatically; if an update fails, it rolls back to the version that worked.
  • Features you ask for are built, tested and released as a numbered version.
  • The annual maintenance contract covers updates, fixes and support for the agreed term.

Security

Access you can account for

  • Sign-in with password plus an authenticator code.
  • Roles decide what each person can see and change.
  • An activity log records who did what and when.
  • All traffic over HTTPS. Passwords are stored hashed; API keys and tokens are stored encrypted.
  • In products that handle money: approvals for discounts, refunds and payments above your limits.

Support

Help from inside the product

Every Nest app has Help & Support in its menu. Your staff describe the problem, paste a screenshot and follow the ticket to the end. Priority starts from your plan and rises when work is stopped.

The times alongside are our standard targets. The targets that apply to you are written into your agreement.

PriorityMeaningFirst replySolved
P1Work is stopped1 hour8 hours
P2Serious, with a workaround4 hours24 hours
P3Normal problem8 hours48 hours
P4Question or request24 hours96 hours

Agreement

Everything in writing

  • A software licence and service agreement for a term you choose, with the AMC and fee schedule attached.
  • Confidentiality, data privacy and acceptable-use terms included.
  • Schedules for the specific products you take.
  • Available in English and Tamil, signed online.

Your data

It stays yours

  • Your data lives in your own database, separate from every other client.
  • CSV exports are built in, and most products export to Tally.
  • We handle personal data under the terms of your agreement and the data protection law that applies to you.
  • We do not sell or share your data.

Getting started

From first call to go-live

  1. 1

    Understand

    We learn how your business runs today and what hurts.

  2. 2

    Demo

    You see the product working with realistic data and list what must change.

  3. 3

    Agree

    Scope, licence, AMC and timelines go into a signed agreement.

  4. 4

    Install & tailor

    We install on your server, switch on your modules and build the agreed changes.

  5. 5

    Import & train

    Your masters and opening balances come in; your team is trained by role.

  6. 6

    Go live & support

    We stay close through the first weeks, then support under the AMC.

Planning software for a group or a chain?

Tell us the size of the business and the products you are looking at. We will come back with a plan.

Book a consultation